Questions on the dedicated servers offer
What are the setup fees all about?
When can I order the options or licences that are being offered?
Why is the anti-DDOS protection included as standard?
- an attack on your server could affect your business by causing losses or a large service interruption
- saturation of your access could flood the common networks and affect other customers
So to avoid anti-DDoS being a luxury option, So you Start shares the investment costs across the entire customer base and has integrated it into all its hosting services as standard.
What's the lifetime guarantee for components all about?
Can I upgrade a piece of hardware on my server?
Your website mentioned a 120-second waiting period, how come my server still hasn't been delievered?
It is nonetheless possible that this waiting period be extended if your order has been put on hold following a request for identification documents by email.
I have two SATA or SSD disks on my server but I'm only seeing one.
Can I modify the RAID type during the installation?
Do I need to pay for additional IPs?
For these IPs you only have to pay the setup fees.
Beyond 16 IPs, you will pay the £1.69 excl.VAT/IP setup fees, and the £1.69 excl. VAT monthly fee.
Please note, if you order a block of IPs which puts you over your limit of 16 IPs with no monthly fees, you will have to pay monthly fees for this block.
- I have 8 IPs on my server. If I order a block of 16 IPs, I will be charged a monthly cost of £1.69 excl. VAT/IP.
- I have 8 IP addresses on my server. If I order two blocks of 8 IPs, I will only pay the setup fees of £1.69 excl. VAT/IP for the first block. However for the second block I will be charged £1.69 excl. VAT/IP/month.
- /32 = 1 IP
- /30 = 4 IP
- /28 = 16 IP
I can't use the backup storage included in my service.
Once you have created it, you can only access it via a server that you rent.
You can only directly access your backup space from one of your servers.
I can't find my access codes for the server.
I can't work out how to install Windows server on my machine.
In your control panel > Licences tab, you can order a Windows licence (or register your own licence).
Once you have done this and the licence has been delivered, Windows Server will be displayed in the list of distributions in the install menu.
How do I make my account VAT exempt?
- EU Professionals:
Simply enter your intracommuntary VAT number in your customer profile to be automatically exempt from VAT.
- Non-EU Professionals:
Send us the company registration certificate of less than 3 months + a copy of the ID card of the person mentioned in the document.
- Individuals outside of the EU:
Send us a copy of your ID card or passport + a proof of address of less than 3 months.
Documents are only to be sent to us by email by clicking here
Account validation (for countries requiring documented proof).
Accepted proof of identity documents:
- Identity card
- or driving licence
- or passport
Accepted proof of address:
- Bills (Gas, electricity, telephone)
- or bank statement
- or compliant certified proof
If you are a company:
Accepted proof of identity documents:
- Company manager's ID card
- - Or the company manager's passport
- Company's registration certificate which is less than three month's old
- An invoice in the company's name which is less than three months old (if the company is outside of France)
Please send us these documents via email by clicking here
I have a game or VoIP server (Teamspeak, Mumble), is Anti-DDoS protection effective?
We provide anti-DDoS Game which is adapted to protect this type of server.
How is the anti-DDoS protection on the GAME servers different?
How can I configure the Game firewall?
Veeam Cloud Connect
What happens Once the one-month free trial for Veeam Cloud Connect is over?
Warning: This activation must be done 2 days prior to the end of the month, at the latest. If the activation isn't done before the end of the month, you will lose your service and it will not be possible to bring it back to your customer account.
Where are the data being hosted?
How do I take advantage of theVeeam Backup & Replication licence?
Is there any software support for Veeam?
Order, renewal and payment methods
What payment methods are accepted?
What's involved in the validation of my order?
When I order a service, what is the duration of the contract?
Automatic renewal isn't available yet. You can renew your services directly from your control panel by clicking on the "Renew" button in your dashboard.
I have generated an order but I didn't pay for it. Do I actually need to pay for it?
Creating a purchase order doesn't entail any commitment.
When can I ask for a service to be cancelled?
When do you delete the service once it has been cancelled?
Warning: once deleted, this cannot be restored.
I have received an email in relation to a payment issue. What do I need to do?
Is your question not in the FAQ?
Contact us by email or by phone on 0333 370 0427 (local call rate).