Server quality control and hardware SLA
So you Start Servers are based on the expertise of OVH, the number 1 hosting provider in Europe and number 3 globally, with more than 150,000 physical servers. OVH owes this expertise to total control of the hosting chain – including server production – and the quality of the machine components, which are selected carefully by our teams. So you Start servers are built with the same know-how as all OVH products.
Hardware guarantee and reliability
So you Start servers include RAID (Soft or Hard) technology. This redundancy guarantees that they will run without interruption and with maximum availability. In the event of a disk failure, a second disk will take over immediately.
A rigorous quality procedure
To supply our customers with quality machines, every So you Start server produced is systematically subjected to a series of tests to verify technical compliance and correct operation under any conditions. As soon as a machine leaves the production lines, it is installed and connected in the OVH data centres. A robot then ensures that the hardware is consistent with what the customer ordered, and that performance conforms to the specifications.
- The processors (compliance, load test, temperature):
- The RAM (size, memtest):
- The BIOS (BIOS version, virtualisation):
- The disks (speed, S.M.A.R.T. test, firmware versions, etc.)
Guaranteed hardware SLA
Technicians are available 24/7, ready to intervene if your server becomes unavailable and to replace defective hardware components.
We constantly monitor your servers and let you know if we detect even the slightest sign of a defect. In the event of failure, you will receive an automated email stating the time that the incident was detected. A technician on site in the data centre will then take charge of it and will launch the diagnostic. We keep you informed and you will receive an update of the incident when we start working on the server.
As soon as the issue has been resolved, you will be sent a detailed comprehensive report. We guarantee you a maximum intervention time of 1 hour from detection of a Level 1 incident, and a repair time of 2 hours.
If it's not a hardware issue (Level 1 at OVH), skilled technicians will support you in repairing your servers (under Level 2).